Have a Software Problem ? For a reasonable service fee, we can analyze and fix your software problem on-line. We can connect directly to your computer with your permission and remote computer settings in order to resolve the problem via your high-speed internet connection.

RIOSoft Recommended Daily Software Maintenance Tasks

Clear Your Internet Browsers Cache Memory

1) Hold Down "Ctrl" Key & Left Button Click on the "Refresh" Button

Microsoft® Corporation - Internet Explorer® 7.0.6

1) Internet Explorer®/Tools/Internet Options/Delete Cookies & Delete Files (All Offline Content)

Microsoft® Corporation - Windows® XP Professional/Home

1) Empty Recycle Bin

2) Start/Run/[%temp%]/Edit/Select All/Delete

Microsoft® Corporation - Windows® XP Professional/Home

1) Start/My Computer/Local Disk (C:)/Right Button-Properties/Disk Cleanup

Symantec™ Corporation - Norton SystemWorks™ 2008 & Norton Internet Security™ 2008

1) Norton™ LiveUpdate™ 2.6

2) Norton™ AntiVirus™ 2008 ~ Run Full System Scan

3) Norton™ Protected Recycle Bin ~ Empty Norton™ Protected Files/Purge All

4) Norton™ Cleanup ~ Express

5) Norton™ One Button Checkup ~ Start One Button Checkup

6) Norton™ Goback™ 4.20 Enabled ? (Check Notification Area, Icons Next to Clock)

7) Norton AntiVirus™ Auto-Protect Enabled ? (Check Notification Area, Icons Next to Clock)
    ~ Turn On/Off = Right Click on Norton Internet Security™ Icon Notification Area/Options/Norton AntiVirus™/LiveUpdate™/General Settings

8) Norton Internet Security™/Firewall Enabled ? (Check Notification Area, Icons Next to Clock)
    ~ Turn On/Off = Right Click on Norton Internet Security™ Icon Notification Area/Options/Norton Internet Security™/LiveUpdate™/General Settings

Webroot® Software, Inc. - Spy Sweeper® 5.5.7.124

1) Spyware ~ Program Update

2) Spyware ~ Anti-Spyware Definitions Update

3) Spyware ~ Full Hard Drive Scan

Important Things To Watch Out For

Computer Crash

• Please DO NOT Repeatedly Turn Computer Off & On

- Immediately Contact Qualified Service Technician, Provide "ALL" Original Software and Company Back-up of ALL Hard Drives

Slow Response

• Computer Will Freeze, Blue Screen

- Possible Device Driver Malfunction ~ Start/Control Panel/Performance and Maintenance/System/Hardware/Device Manager

- Resolution: Contact Computer and/or Device Driver Manufacturer for Updated Driver

• Computer Will Absolutely Slow Down and/or Freeze

- Possible Virus and/or Spyware

- Resolution: Install Anti Virus and Anti Spyware Software, Update Virus and Spyware Definitions Regularly,  at Least Once a Week and  Perform Full System Scan of All Hard Drives

• Computer Will Absolutely Slow Down

- Possible Lack of Sufficient RAM

- Resolution: Install Additional RAM Module(s) - Today's, 2008 Standard [2GB]

• Computer Will Absolutely Slow Down

- Computer May Require DSL Modem Maintenance and/or Troubleshooting

- Resolution: See "Recommended Weekly Software Maintenance Tasks - DSL Modem " and/or Contact Your DSL Provider for DSL Modem Troubleshooting

Intuit®, Inc. - Automatic Updates

• Computer May Slow Down

- Resolution: Turn Off Automatic Updates and Set to Update When Prompted and/or Scheduled

Microsoft® Corporation - Automatic Updates

• Computer May Slow Down (Yellow Shield in Notification Area)

- Resolution: Turn Off Automatic Updates and Set to Update When Prompted and/or Scheduled

Symantec™ Corporation - Automatic Updates

• Computer May Slow Down

- Resolution: Turn Off Automatic Updates and Set to Update When Prompted and/or Scheduled

RIOSoft Recommended Weekly Software Maintenance Tasks

DSL or Broadband Cable Modem

1) Power Off/Unplug DSL Modem (at Least 60 Seconds) at Least Once a Week

Symantec™ Corporation - Norton SystemWorks™ 2008

1) Norton Utilities™ ~ Find and Fix Problems/Norton Disk Doctor

2) Norton Utilities™ ~ Find and Fix Problems/Norton WinDoctor™

3) Norton Utilities™ ~ Optimize Performance/Speed Disk™

RIOSoft Recommended "My Documents" Back-up Procedures

• After Each Use via CD or DVD or Tape Cartridge or Removable USB 2.0 Flash Drive or SYMANTEC™ CORPORATION Norton™ Ghost™ 10.0

The Following Tasks Should be Performed by Qualified Technical Support Personnel Only

• Motherboard BIOS Flash Update

• Motherboard Controller & Hardware Driver Updates

RIOSoft Recommended Annual Renewal "Paid" Subscriptions

• Symantec™ Corporation - Norton SystemWorks™ 2008 ~ Norton AntiVirus™ Definitions

                                          - Norton Internet Security™ 2008 ~ Firewall & E-Mail - Norton AntiSpam™

• Webroot® Software, Inc. - Spy Sweeper® 5.5.7.124 ~ Anti-Spyware Definitions

RIOSoft Recommended Domain [Website Address] Registration "Paid" Renewals

• www.yourcompaniesaddress.com (Minimum 1 Year up to a Maximum of 10 Years)